Best Buy

Thank you Josh and Rudy for taking excellent care of my delivery situation with my gorgeous LG refrigerator and when there was damage on the right door getting it replaced so it says good as new. I don't like my refrigerator, I love my LG refrigerator from best buy! Thank you more than words for your quality Professional Service! Best Buy takes care of all my Appliance needs, I've learned you cannot depend on anybody else! Thank you more than words for the Peace of mind.

Staff:
What a big disappointment here. Details below.

Background:
My beloved Apple TV remote broke so rather than wait for Apple to ship to me with an arrival of Tuesday, I decided to do a curbside pick up on Friday night. My pick up time was Friday around 730-ish. I pulled up checked in through the website and waited about six minutes. There were no cars in the parking lot, nobody coming in and out so the store was pretty empty. After waiting, I walked in and advised the employee near the entrance that I called in at curbside pick up and no one had come out. He asked what the item was. One would think that an apology might be warranted, but one was not provided. When I told him what it was, another employee began looking for it. It was taking a bit of time so I said I'll go back and wait in the car. After another few minutes of waiting I had to go back inside again, as there was no sign that my item was being provided to me. When I walked in I asked the employee if they had one on the shelf you can just sell me. The employee told me that he had it, and that he was scanning it out. Upon handing it to me, he said, "you're all set, thanks". No apology for the inconvenience. Again where was the apology for the inconvenience of having to get out of my car twice for a "curbside pick up"? Mind you the store was literally empty.

Value:
Same price that Apple offered with the added convenience of a local curbside pickup but also with the added inconvenience of having to get out of my car twice. Mistakes happen so that is not the issue, but how you address issues with your customers is a sign of how you value your customers. A simple apology would have left me feeling completely different. Based upon my experience I was left feeling that my time was not valued nor me as a customer.

Overall:
I've been a very long time customer here for many years. I'm not sure if I will return or not, as this is quite the disappointing experience.

Tell me what you think about this experience please

I bought a modem & router from Best Buy Mission Viejo at first it worked fine (except the front lights were dim) i over looked that issue
After a little while it was dropping speed (i was paying for 250 MBPS) but shortly i was only getting 20-40 MBPS

I then went into major trouble shooting mode including: calling tech support @Cox, having a cox rep come out and test the lines, calling the router company to trouble shoot as well as the modem company (again all bought from Best Buy)

Meanwhile, to be prepared for all potential outcomes, i bought another modem in case that turned out to be the issue Turns out it was the supplied cable that came with the modem that connects the modem to the router i used one that i had laying around and it all worked fine then

I took the new / unopened modem back to Best Buy and they talked me into getting a store credit (versus putting the payment back on my debit card which is the way I bought it)

I figured that it would be no big deal since Christmas was coming and I'd wind up using it for presents

Well here in lays the problem.....when i went in to buy items they were out of what I wanted (some items include a Mac desktop computer in green for my daughter and a purple Xbox remote for her boyfriend. Again i had to find them elsewhere)

So went back to get something and wound up buying a printer HOWEVER then i found the computer and decided to go that route

Now this is where the trouble starts

I went to return the printer (since now i don't need it) and was told I'd be given a Store Credit i asked for a refund to my Debit Card (the original way I paid for everything) but was told no

I asked to speak to a supervisor and was told i had to wait 30 mins mind you I could see him buzzing around and helping people who came in after me as well as chit chatting with other employees which didn't seem like business talk

He walked by me and i said "Diego" can you just spend 20 seconds and look at the transaction in which he told me that he told the rep (Kooshan) that he would get back to me after 30 mins and I responded "will you be able to help me then and get this resolved?" He said that it would be the same answer (who does that asks you to wait for 30 mins and not actually have anything change)
I then asked for the store manager (Jake) I was told I'd have to wait for 45 mins for him (mind you the store was NOT busy even though i was told they were missing 5 members. I was 10th in line and it only took 5 mins)

I asked for the Corp # from Kooshan and he told me he didn't have it that didn't make sense so I kept asking him for it 8 times and finally he said ok I'll write it down for you it was on a clipboard that was at his cash register next to him

I just don't get it

It gets better: I called the 877 # I was given and after going into detail about what happened they told me that i got ahold of the "online customer service number" they gave me a different number which i called

I spoke to Raya and after explaining everything the phone "disconnected" (I'm seeing a pattern here)


So i call back and get ahold of Shimray FINALLY i got ahold of someone who I thought cared and would take care of me

He ASSURED me that he would make sure they would refund the entire amount to my debit card and that I should go back to the store and when i get there call him back and he would make sure that it got worked out favorably (he even said that he would put notes into the computer so that it would be easy)

Well guess what... i go back to the store to return the printer (now with confidence that it's been worked out) only be told that no they can't do that i called back to that number and tried to get ahold of Shimray but of course couldn't get him and the person who did take my call said that there was NO notes and they couldn't help me!!!

What are your thoughts? What would you do? Now it's the principal of being deceived and misguided at this point

Remember this started with defective parts and a lot of time on my part spent to resolve it coupled with being talked into a store credit instead of back on my debit card which is how i paid for it thx !!

Good experience. My wife needed a new computer to work from home, the iMac (since 2015) was still good, but not very compatible with her work's software.

We went online on BestBuy, compared a few all-in-one computers, we decided to get one of them (HP). Ordered online, the order was ready in less than one hour at this location in Mission Viejo.

This was a Tuesday afternoon (Around 5 pm), the store was empty, only had a very few customers so the pick up was very quick. Showed the email confirmation bar code, and it was done. In and out in less than 15 minutes.

It was a very good experience overall. Great value for what we got. Lots of options.

Watch out for the store manager Jesus. Will do nothing to help to solve easy problems. A manager looking to get buy doing as little as possible.

This review is mostly for their shipping services through ontrac. Please stop using this company deliveries. They lose packages, don't have accurate delivery times, customer service is terrible, and ultimately you will lose business by using this company for shipping services. I am one of those people. I will never order anything from Best Buy online while they use Ontrac.

Just wanted to leave a brief shout out to Jesus at Best Buy for his helpful resolution to our power cord issue this morning. Thanks for the great Customer Service Jesus!

I came in wanting to $pend money on a new laptop, that I need for tomorrow. I had some pretty good idea of the brand that I wanted and the price point I wanted to be in.

I showed all the signs of being a serious buyer. Yet. I was. Ignored. By all staff. Every male that walked in the department got attention, and could spend their money. Just not. Me.

I spent a good amount of time there. Someone asked if I needed help, I said yes, I need a new lap top. They never responded, acknowledged my answer or said I'll be with you or let me get another associate. Meanwhile associates are all chatting elsewhere.

So. I'll take my 1,500-2k purchases elsewhere.

If you're a dude and want to spend cash here, they'll be happy to serve you.

Buy the yearly maintenance plan it's worth every dime! I bought several appliances, and used the geek squad when needed. It's the best

Absolute joke. You cannot call and speak to a store associate, Best Buy just reroutes your calls through sales call centers, they can't even transfer into store. Availability of security cameras is a lie online when they say same day pickup, once you pay it'll give you a estimated date for your location even though it confirmed same day pickup. Can't have any access to a real associate on-site to check the shelf for product and pay over phone for pickup. Pity what Best Buy has become. Don't waste your time, I hope this answers peoples questions for trying to reach a store associate.