BOYB? I wish we had more of these in San Francisco...Chicago...you win this time.
Tostones and plantanos fritos were on point. I wasn't that in love with my Picaña, but since I've love stealing my friend's food, I got a taste of a lot of the other dishes on the menu that made my mouth incredibly happy. Our waitress was lovely, the staff is super responsive, and again IT'S BYOB.
Viva BYOB. Viva la comida Cubana.
Arzo is amazing. Seriously though, awesome-sauce.
I could not have cared less about my hair for most of my adult life. A friend referred me to Arzo after a whine fest regarding having no one to cut my curly hair in any sort of fashionable way. Now it's been 2+ years of Arzo loyalty. I even brought a friend in the other day who walked out looking like a fancier version of Ryan Gosling. Arzo is sweet, passionate, and hilarious; jack has the patience of a saint.
Hair miracles happen here people.
For you my fellow Yelpers: please take Rodger's advice and read my reviews! They are hilarious, informative, and steer you away from the evils of bad food, drink, and customer service. Another piece of advice, check out our exchange below, and Rodger's 'customer service' responses on yelp. Gems, pure gems.
"Robin C's angry rant is so laughable...Gee Robin C., you think you'd thank me?" [in reference to Rodger being the Philz whisperer]
"Don't remember yelling at any of my customers. Sorry for that."
"his other reviews reveal a penchant for having been drunk...often"
AND MY FAVORITES
"People should read the other reviews of critic Mariela, which reveals you to be whining and dysfunctional."
"I don't understand people like Mariela. She sounds too needy"
"I've read your reviews of coffee places and you say that you don't really care for coffee, but you like hot chocolate and tea. That you don't care for caffeine in particular. That tells me that you are way over the top with your review of Rodger's. People should read the other reviews of critic Mariela, which reveals you to be whining and dysfunctional."
"Wow...this might be the most unprofessional response to a review I have ever seen.
In reference to comment regarding my "reviews of coffee places," I believe that you're referring to my review of Bongo Java back in 2008, when I was in graduate school in Nashville and often chose non-caffeinated options of hot chocolate or tea over coffee. Mind you this was 7 years ago, and tastes change, but just for your edification I am now an avid coffee drinker and also assist in procurement of coffee for a speciality grocery store. To say the least, coffee and I are intimately involved on a day to day basis, and very much in love.
Regardless, I must say that your staff's lack of attention to customer service makes a lot more sense now, perhaps it's not their fault after all, but rather they are following the leader."
"Excuse me for borrowing one of your lines, sort of, If I could give Mariela negative stars, I most definitely would revel in the opportunity."
"Rodger, your customer service is REALLY going to start hurting your business if you don't get someone with more people skills handling your yelp. Just words of advice."
9/8/2015 "Mariela has attacked my staff and I'll defend them. All our Baristas are young non-native speakers. English is their second language. They work part time while trying to better themselves by going to college. They are learning while working what the customer service business is like. They cannot read minds, nor can I. We get customers from time to time that have evil intentions. Some use Yelp in that way. Mariela could have spoken to her Barista asking her why she wasn't smiling. She could have responded to our query as to whether you like light, medium, or dark roasts. But she apparently wrote a review that could only hurt the livelihoods of these mostly young women. I ask myself, why in one review she claims that she's really trying to like this place and then proceeds to say the coffee is good, okay, and then high priced and mediocre. I don't understand people like Mariela. She sounds too needy"
Dear Rodger, perhaps if you took Yelp reviews as constructive criticism, rather than 'attacks', we wouldn't find ourselves it what has at this point become a hilarious exchange. I am from Latin America, bi-lingual, female, an immigrant, AND also worked throughout college; please don't pull out the savior card, it's patronizing. The best service you could do your employees and customers, is to provide professional development opportunities, good customer exchanges, and quality products. I wouldn't tell someone to smile, that's ridiculous and (again) patronizing, I simply asked for courteous and informative service. Asking about the kinds of coffee that you serve is not a display of 'needyness' but rather a way to get to know your product better. And FYI: I was really trying to like this place, obviously that energy was misplaced. But thank you for continuing to prove my point.Listen, I really want to like this place. I keep trying to like this place, but yea, no.
The coffee… En savoir plus08/09/2015 Mariela has attacked my staff and I'll defend them. All our Baristas are young non-native speakers.… En savoir plus
Worst. Customer. Service. Ever.
Listen, I totally get this is a reuse store, and probably has lots of things coming in and out daily, but there's really no need for the rudeness.
I called because I was hoping to find some brown butcher paper. Before I even finished asking if they might have a whole role, the woman who answered the phone told me to come in a look. I explained that was coming from quite aways, and that I would appreciate her letting me know if there was a roll physically in the store right then. She put me on 'hold' - which really was her just continuing to ring customers and talk to people - I could hear here clearly right next to the phone that she has simply put down. After some time of waiting, she said "I don't know". When I asked if I should just try somewhere else, mind you politely despite her tone and obvious lack of desire to answer my question, she said "GREAT" and hung up.
I'm obviously not planning on patronizing this place.
Again, Worst. Customer. Service. Ever.
Hey there patron, do you come to a place with food and drink to order food and drink?
The put putting is fun, with the exception of the fact that they have a Dia de Los Muertos altar to 'celebrate the Mission', but if you'd like service...good luck.04/08/2014 Hi Mariela, I'm disappointed to read that you didn't enjoy your recent visit. Obviously, we want to… En savoir plus
Clearly following the "if you build it, hipsters will come" mantra, they seem to have forgotten the rest of the package: serve. good. food.
Here's how I feel about this place: Meh.
Beer selection is meh.
Prices are meh.
AND the food is definitely meh.
So there. It's meh.
I love this place. If you don't, you're probably a bad person without manners. Just kidding, kind of.
The coffee isn't amazing, but the bagels, the owners, and the 'this is my local coffee shop, mine, mine, mine' vibe are.
If I'm ever gone for more than a week, the owners notice, ask me where my travels took me, and if I had fun.
If I'm ever missing a few bucks, they tell me to come in next time.
If ever am in a really picky mood and ask for something ridiculous, they do their best to fix it up.
I keep coming back hoping that Frjtz will get better, but it doesn't.
I'm going to keep this one short:
Went in a for a salad, and had two requirements: (1) that it was a salad (2) that it was a salad without avocado. I got neither.
Here are things that are suppose to be white/yellow: the sun, eggshells, bananas, etc. things that are not suppose to be yellow: lettuce (see photo). The toppings were low quality and spare, the chicken was dry, there was avocado when all I requested was that there not be, and the lettuce was yellow, YELLOW.
Gross. This place is so gross.
I guess there's the fries. Those are alright.