Ordered a large sausage, mushroom and red pepper pizza, which was delivered relatively quickly. The pizza crust was soggy and inedible.

We are staying here for 5 days as a reciprocal member (we stayed here last summer as well). I have 2 young children and staying in a junior suite.

-- The room is very nice and updated, and the wifi works well and is fast.
-- We had a lunch reception here with family and friends and the NYAC team was very friendly and easy to work with. Zero issues on execution and the food and beverages were very good.
-- We also had drinks at the bar on the 11th floor and service and drinks were very good.
-- My wife used the workout facilities and said it was quite nice.

Overall, the staff and service quality has been top notch, friendly and efficient. Non staff people around (presumably members and guests) have been very friendly and welcoming.

I specifically mentioned that I have my 2 children (6 and 3 years old) with me because we have not had any issues about dress code or staff asking us to keep them in order (they are pretty well behaved but can be loud and boisterous as children naturally are). Highly recommend alternative to any NYC hotel.